The problem
The call happens anyway.
Nobody is interpreting it.
An interpreter line works while the patient is standing in your building. It does nothing at eight in the morning on a Tuesday, when she is at her kitchen table holding a letter she cannot read, calling a number that will answer in English.
That call still happens. It is made by a child, a neighbour, a stranger, or nobody at all — and whatever was said in it is gone the moment the line drops.
An email address. That is the whole sign-up.
Getting started takes about a minute
You get your own phone number. Calls to it are interpreted in both directions, on any handset, with nothing to learn.
Sign up with an email
We send you a code. No password to remember, and no name, address or immigration status — we do not ask, so there is nothing to hand over.
You get your own number
A real local number, yours. Give it out the way you would any other. Tell us which phone to ring and which language you speak.
Talk normally
When someone calls your number, your own phone rings — answer it like any call. They hear you in their language, you hear them in yours. To call out, enter the number and we ring you first.
Hang up — the record arrives
A text with what was said: the dates, the amounts, the reference numbers, and anything the line probably misheard, flagged for you to check.
The person on the other end installs nothing. No app, no account, no link to click, nothing to schedule — the clinic, the landlord or the insurance company just answers a normal phone call. That half has never required their cooperation, and it still does not.
What is actually defensible
Interpreting is table stakes. The record is not.
Every company in this category interprets. What none of them do is hand the person a written account of what was just said to them — and flag the parts the line probably got wrong.
That second half exists because of something we measured rather than assumed:
In our own testing, speech recognition corrupted an alphanumeric member ID in four out of four calls — it dropped the letter, heard it as a digit, heard it as a different letter. No amount of prompting fixes that. The weak link is recognition itself.
So Tiyol does not silently correct identifiers. It surfaces the ones it probably got wrong to the only person who can actually check: the one holding the card.
The strongest signal is emergent and fully deterministic: when both parties state the same identifier and the two renderings disagree, that disagreement ranks itself to the top of the queue. No model judgement involved.
In an institution’s vocabulary, a wrong member ID is a denied claim, a failed eligibility check, a duplicate chart and a callback — costs they pay today with no way to see where they came from.
Not resolved. Needs a call back.
Called: Example Health — customer service
- The 12 June claim was denied. Reason given: no prior authorization.
- Appeal is available. 60 days from the date of the letter.
- The letter is dated 24 July.
She said «ese» (S); the line heard «efe» (F). Confirm against the card.
Why the list above is short
Designed for every language. Proven one pair at a time.
Nothing in the architecture is Spanish. Speech recognition, translation and speech synthesis are all multilingual already; the call path, the extraction and the flagging logic never see a language name. Adding a pair is a configuration change.
Verifying one is not. A confidently wrong interpretation is worse than no interpretation, because the person acts on it. So a language ships when we can demonstrate it end to end with real calls — not when we can list it on a page.
The name stays. The saying changes.
The languages above are not decoration. Together their speakers are most of the people alive, and the ones after Spanish — Mandarin, Hindi, Arabic, Bengali, Vietnamese, Tagalog, Kiswahili, Yorùbá — are exactly the ones institutions are obliged to serve and least able to staff. Expansion order follows need, not ease.
Honest status
Where this actually is
All of this is on the landing page on purpose: the product is a written record people will rely on, and a company that overstates what it does cannot credibly sell accuracy.
For clinical consent, procedures or anything legally operative, a qualified human interpreter is required. We say so on every consumer page, in Spanish, above the privacy section — not in a footer.
Nothing here is a mockup. These are the pages a caller, a giver and a buyer actually see:
- Español — the page a Spanish-speaking caller lands on, written for a reader who may not read well in Spanish either, with a read-aloud button.
- English — the same product for the adult child who has been interpreting for their parents since they were nine.
- For organizations — Title VI and ACA §1557, the cost argument, and the diligence answers.
- Privacidad — the full retention and subprocessor disclosure, in Spanish.