One call, two languages
Here is how it sounds
She says
«Necesito una cita para el lunes a las tres.»
The clinic hears
“I need an appointment for Monday at three.”
Both people talk normally. Neither installs anything. Neither learns to use anything.
What nobody else gives you
And when you hang up,
you have it in writing
The clinic writes down what you said. The insurance company does too. You hang up with nothing. With Tiyol, a text arrives with the summary.
Not resolved. You need to call back.
You called: Example Health — customer service
- Your 12 June claim was denied. The reason given: no prior authorization.
- You can appeal. You have 60 days from the date of the letter.
- The letter is dated 24 July.
She said «ese» (S). The line heard «efe» (F). Confirm against the card.
- Send the appeal before 22 September.
- Confirm your full member number.
When the phone mishears something, we mark it. We do not guess and we do not quietly correct it — you are holding the card, so you are the one who knows which version is right.
In our own testing, speech recognition corrupted an alphanumeric member ID in four out of four calls: it dropped the letter, heard it as a digit, heard it as a different letter. No amount of prompting fixes that. Flagging it does.
Three steps
How it works
Sign up and get your number
Your own local number
It works from any phone. It does not matter if it is old. It does not matter if it has no internet.
Enter the number you want to call
Open Tiyol on any browser, type the number, and press call.
Your own phone rings first — answer it, and we connect the other side.
When someone calls your Tiyol number, your phone just rings.
Talk normally
Speak Spanish, the way you always speak.
The other person hears English.
When they answer, you hear them in Spanish.
After you speak, wait a moment — what you said is being interpreted first. The pause is normal.
You can hang up whenever you want. Nobody will call you back.
The primary reader of this page
For the ones who have always translated
You were nine years old at the pharmacy counter. You have taken calls from your mother's insurance company on your lunch break. You already know which of your parents' problems are quietly yours.
Give them this number and they make the call themselves, in their own words, without waiting for you to get off work.
Takes about ninety seconds. Put your name on it before you send it — an unsigned number in Spanish offering free help is the exact shape of the fraud aimed at this community right now, and your name is the only thing that separates the two.
No fine print
What Tiyol does not do
Your number
You get one of your own
Not a number you share with strangers — a real local number that belongs to you. Give it to the clinic, the school, the landlord. When they call it, your own phone rings and Tiyol interprets in both directions.
Sign up with an email
We send a code. No password. We ask your name and address because we are issuing you a phone number — never your immigration status.
Save it in your contacts as TRADUCE LLAMADAS, not as “Tiyol” — the brand word means nothing to a Spanish speaker yet, and a mystery word in a contact list is a number nobody dials.
Setting it up for someone else? Put the number in their phone, not yours, and make the first call together while you are still sitting next to them.
Two switches
The number is yours.
What it does is up to you.
Most of this page is about the interpreter. It is one of two things this number can do, and you can turn either one off.
The interpreter translates the call in both directions, live. Call screening answers people you do not know, asks who is calling and what it is about, and tells you before your phone rings. You choose whether a stranger reaches you, and you already know who it is when you say yes.
Change either switch in Settings. It takes effect on your very next call — nothing to restart, nothing to reinstall, and switching costs nothing.
Turning the interpreter off does not make a call free. The call still comes through us so that your phone can ring, so a minute still costs something — just less. We would rather say that here than have you find it on a bill.
Your privacy
What we ask for, and what we never will
- We never ask your immigration status. Not a Social Security number, not a document, not a date of birth. Ever — there is nowhere in Tiyol to put them.
- We do ask your name and the address your number is served at. A phone number is issued to a person at an address, the same as it would be at any phone company. That is the whole of it, and we would rather say so than surprise you at the end.
- We do not sell your information to anyone.
- We do not hand calls to any government agency unless a judge orders it.
- Today we keep the call until someone asks us to delete it. Automatic deletion is not built yet, and we would rather say so.
Read all of it — what we keep, where it lives, and who else hears the call → (in Spanish)
A person, not a machine
If something goes wrong
Email hola@tiyol.ai and a person answers in Spanish.
You can write to us even if it is not about a call. If something on this page does not make sense, tell us and we will fix it.