For clinics, schools and counties

Language access,
on any phone.

Your patients, parents and tenants call one number and speak their own language. Nothing to install, nothing to schedule, no per-seat licence — and a written record of every call.

Talk to us
Works on a ten-year-old flip phone with no internet.
No booking, no hold queue, no minimum.
US-hosted. Four subprocessors, all named below.

The problem you already own

The obligation you already have

Title VI of the Civil Rights Act and Section 1557 of the ACA require federally funded providers to give meaningful language access. Most organizations meet it today with a per-minute phone interpreter line — roughly $1–4 a minute, booked in advance, with hold time on the clock.

Tiyol is the same job at a fraction of that, available the moment someone picks up the phone.

And it covers the calls you are not covering at all. Your interpreter line works while the patient is in your building. It does nothing at 8am on a Tuesday when she is at her kitchen table holding a denial letter — which is where most of these calls actually happen, and where the cost of getting a number wrong lands back on you.

The part that is not a claim

Every call produces a record

Interpretation is table stakes; everyone selling into this category offers it. The written artifact is the part that does not exist elsewhere — and the reason it exists is a failure we measured in our own testing.

Example — not a real call
Tuesday 4 August · 11 minutes

Not resolved. Patient needs to call back.

Called: Example Health — customer service

What they were told
  • The 12 June claim was denied. Reason given: no prior authorization.
  • Appeal is available. 60 days from the date of the letter.
  • The letter is dated 24 July.
Flagged for human confirmation
Member number F4471 Heard as: «efe cuatro cuatro siete uno»
Patient said «ese» (S); the line heard «efe» (F). Confirm against the card.
Outstanding
  • Appeal filed before 22 September.
  • Full member number confirmed.

Speech recognition corrupted an alphanumeric member ID in four out of four test calls — dropping the letter, hearing it as a digit, hearing it as a different letter. No prompt fixes that; the weak link is recognition itself. So we do not silently correct identifiers. We flag the ones the line probably got wrong and put them in front of the one person who can check: the patient holding the card.

The strongest signal is emergent and fully deterministic — when the caller and your staff each state the same ID and the two renderings disagree, that disagreement ranks to the top of the queue automatically.

In your vocabulary: a wrong member ID is a denied claim, a failed eligibility check, a duplicate chart, and a callback. You are paying for those today with no way to see where they came from.

Stated plainly, before you ask

What we are, precisely

An AI interpreter, and we say so on the call. Every call opens by telling both parties it is automated. There is no human fallback on the line: if a call needs a human interpreter, hang up and use your interpreter service.
Not a certified interpreter service. For clinical consent, procedures, or anything legally operative, use a qualified human interpreter. We tell your patients that too — it is on our Spanish homepage, in Spanish, above the privacy section.
Not for emergencies. There is no 911 routing and no priority path. Every consumer-facing surface we publish says so, and so does the printed card your staff hand out.
Not a replacement for your language-access obligation. Title VI and Section 1557 require you to provide interpretation. A free consumer phone line is not that. This covers the calls your patients make from home, to everyone else, where nobody is providing anything at any price.

Diligence

Where your data goes

  • Where it runs. One server in Leesburg, Virginia, on OVH US infrastructure. Media transport is our own self-hosted LiveKit, on that same machine — not a third-party realtime platform. Recognition, translation and speech are not: see the next line for exactly who receives call content.
  • Subprocessors — four, all reached at US endpoints. Deepgram receives call audio and returns text. Anthropic receives that text and returns the translation and the summary. Cartesia receives the translated text and returns audio. CallNode is the carrier and sends the SMS. No analytics, no trackers, and no third-party fonts at runtime.
  • Retention today: indefinite. We keep the transcript, the summary and the originating phone number until deletion is requested. Scheduled deletion is not implemented. We are not going to quote you a retention window we do not enforce — when it ships, the number appears on this line.
  • Deletion on request, per call or per number, confirmed back to you.
  • We do not sell data, and we do not train models on your calls.
  • No BAA today. If you are a covered entity, that is a blocker, and you should hear it now rather than discover it at signature. Tell us what your counsel requires.

Honest status

Where we are

Tiyol is early. Spanish and English work today. Other languages ship only after end-to-end quality is verified in that language, because a confidently wrong interpretation is worse than none at all.

If you run a clinic, a school district, a county programme or a property portfolio and want to try it with real calls, we would like to hear from you — including if the answer after a pilot is no.

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